YOUR FIRST SESSION!

1. Ensure you have connected via Spruce Health 

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Spruce Health is a HIPAA compliant app that will serve as your direct line of communication to your clinician. From this platform you are able to call, text, fax, and even have a virtual session with your clinician. Your phone number and Spruce Health profile is assigned to your clinician, so any communication will go directly to them. 

 

2. Simple Practice & New client paperwork

 

All new client paperwork through our electron health record (EHR), Simple Practice, must be completed within at least 24 hours of your scheduled appointment time. This allows your clinician to review all the information and ensure there is nothing missing that could delay treatment. This also gives your clinician time to do their due diligence regarding insurance (if insurance is being utilized). Clinician may request to reschedule session if paperwork is not completed with more than 24 hours to review.

 

Simple Practice is where all of your appointment reminders will also be sent from, so please ensure your contact information is accurate and up-to-date. You can adjust the reminder types within your client portal. You can expect to expect to receive the following reminders:

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- Email Reminder for all session types: 48 hours before session with link (if telehealth) 

- Email Reminder for telehealth session: 10 minutes before session with link

- Text Reminder for all session types: 24 hours before session

-Text Reminder for telehealth sessions: 10 minutes before session with link

- Voicemail reminders are available if you opt in

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3. In-person sessions

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If you are scheduled for an in-person session, our address is 33 E. Main St. Franklin, NC 28734. You are welcome to park on Main St., as there is an entrance on that side of the building. Just look for the Bright Therapeutic Services, PLLC sign and it is a glass door that leads to stairs. If all the parking spots on Main St. are full, there is lots of parking behind the building (Behind Crabtree General Store). To enter the building from this side, take the stairs located next to Not Just Donuts.

 

Once inside, there is a waiting area with seating while you are waiting for your session time. There are also 2 restrooms for use if needed: one is when you walk into the building from the backside, directly in front of you as you come through that door. The second is at the far end of the other hallway, past the Art Counsel's sign.

 

If for some reason the entrance you are trying to use is locked, reach out to 828-672-3795 to get in touch with your clinician. If they do not respond right away, don't fret, they may be completing a session. ​

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**Please note that the office building does not have a ramp or elevator, taking the stairs is the only way to get inside.**

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4. Telehealth sessions

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If you are scheduled for a telehealth session, you can access the session via the link on any email or text reminder.

 

**Please note: per licensure regulations, client must be physically present in the state in which your clinician is licensed. If your physical location at the time of the session is out of the licensure state, the session would need to be rescheduled.**

 

As much as we value technology, there are times it poses challenges. If you are logged into a session and the screen says "Waiting for Clinician to Join" and it is more than 5-7 minutes past your scheduled session time, close the window and try the link again (you are welcome to do this prior to the 5-7 minute mark). If clinician is still not present, please reach out to your clinician at 828-672-3795. If Simple Practice is having technology issues, Spruce Health can be utilized as a backup HIPAA compliant platform. If building internet is down or there are any other technology issues on our end, we will reach out to you as soon as possible. 

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5. Additional information 

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If you would like additional information regarding session rates & insurance, that can be found here.

If you would like additional information on practice policies, that can be found here.

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We are grateful to be in this journey with you. If you have any questions or concerns before your first session, do not hesitate to reach out!